Composition of Grievance Redressal Committee

THE GRIEVANCE REDRESSAL COMMITTEE WILL ADDRESS THE FOLLOWING COMPLAINTS OF AGGRIEVED STUDENTS/STAFF

• Irregularity in the admission process adopted by the Institute.
• Refusing admission in accordance with the declared admission policy of the Institute and Government of Maharashtra.
• Publishing any false or misleading information not based on facts in the Prospectus.
• Withhold or refuse to return any document in the form of certificates of degree, diploma or any other award or other document deposited with it by a person for the purpose of seeking admission in such
  institution.
• Demand of money in excess of that specified in the declared admission policy or approved by the competent authority to be charged by such institution.
• Breach of the policy for reservation in admission as may be applicable.
• complaints, of alleged discrimination of students, from the Scheduled Castes, the Scheduled Tribes, Other Backward Classes, Women, Minority or Disabled categories.
• Non-payment or delay in payment of scholarships to any student that such institution is committed, under the conditions imposed by the AICTE, or by any other authority
• Delay in conduct of examinations or declaration of results beyond that specified in the academic calendar
• On provision of student amenities as may have been promised or required to be provided by the institution.
• Denial of quality education as promised at the time of admission or required to be provided.
• Non transparent or unfair evaluation practices.
• Harassment and victimization of students/staff, including sexual harassment

STANDARD OPERATING PROCEDURE FOR HANDLING GRIEVANCE

• On receipt of complaint / grievance, Grievance Committee shall segregate the complaint, discuss with the concerned committee and thereafter direct the said complaint to the respective committee;Complaints of general nature shall be considered by this committee and resolved accordingly.
• The concerned committee shall investigate the cases directed accordingly.
• If required, a hearing with the complainant or clarification from the concerned may be taken.
• The complainant shall be informed about the action taken by the committee.
• If the complaint / grievance is found invalid, the complainant and the person against whom the complaint is made, will be informed accordingly and penal action may be taken.
• The complaint in any case shall be resolved within a one month of its receipt.